Bothwell Regional Health Center

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Help Desk/Hardware Specialist, 8:00a - 4:30p, Full Time

Help Desk/Hardware Specialist, 8:00a - 4:30p, Full Time

ID 
2017-1888
# of Openings 
1
Job Locations 
US-MO-Sedalia
Posted Date 
11/7/2017
Category 
Information Technology

More information about this job

Overview

The Hardware / Help Desk Technician is responsible for all 1st tier phone support to internal users by effectively trouble-shooting, diagnosing and resolving user issues and work requests.

 

Responsible for accurately referring unresolved issues to appropriate support groups. Support includes issues relating to PCs, laptops, application software, security, telecommunication issues and basic network communication issues.

 

Responsible for day to day routine operations of information systems equipment, setting standards for new purchases, working with vendors to obtain best pricing, application of updates, scheduling downtime, and operational familiarity of hardware and systems in use.

Qualifications

  1. Education

      a.)  AA in Computer Science or Business Management preferred. 

 

  1. Licensure/Certification

      a.)   N/A

 

  1. Work Experience

      a.)   2 year prior computer support required.