The Self Pay Representative is responsible for arranging payment plans, assisting with applications for public assistance, and screening admissions for eligibility for public assistance or reduced fees based on income.
The Self Pay Representative reports directly to the Director of Patient Financial Services.
Follow up on all accounts to ensure timely resolve.
Review account for all possible source of payment including Medicaid.
Reconcile the account and understand what the balance consists of (i.e. deductible, co-pay, co-insurance, etc). Assist the patient with any questions they may have regarding the account balance.
Assist the patient with payment arrangements and/or financial assistance application.
Provide patient with estimates of cost of service and self pay quotes through DCS Auditlogix.
Always provide the best customer service possible. Ask questions as needed.
All other duties as assigned.