The Emergency Department Manager/Educator is a dual-role position responsible for both the operational management of the Emergency Department (ED) and the development and implementation of educational programs for ED staff. This role ensures that the department functions efficiently while maintaining high standards of patient care. The Manager/Educator will also focus on continuous professional development, training, and education to enhance the skills and knowledge of the ED team.

1. Operational Management:
  • Oversee the daily operations of the Emergency Department, ensuring that patient care is delivered efficiently and effectively.
  • Manage staffing, including scheduling, resource allocation, and ensuring adequate coverage for all shifts.
  • Monitor and manage departmental budgets, supplies, and equipment to ensure the efficient use of resources.
  • Collaborate with the Emergency Department Director to develop and implement policies, procedures, and protocols.
  • Participate in performance improvement initiatives to enhance departmental operations and patient care quality.

2. Staff Education & Development:
  • Design, implement, and evaluate education and training programs for ED staff, including orientation, ongoing education, and competency assessments.
  • Identify learning needs through assessments, feedback, and performance data, and tailor educational programs accordingly.
  • Provide hands-on training, simulation exercises, and in-service sessions to improve clinical skills and knowledge.
  • Ensure compliance with regulatory requirements for staff education, including certifications such as ACLS, PALS, and TNCC.
  • Mentor and support staff in their professional development, including opportunities for advancement and specialization.

3. Quality & Patient Care:
  • Ensure that all patient care activities meet established standards of safety, quality, and evidence-based practice.
  • Collaborate with interdisciplinary teams to coordinate patient care and improve outcomes.
  • Participate in quality improvement initiatives and use data to drive changes in practice and education.

4. Compliance & Risk Management:
  • Ensure that the Emergency Department adheres to all relevant federal, state, and local regulations, as well as hospital policies.
  • Participate in risk management activities, including incident reporting and response, and help develop corrective action plans.
  • Maintain accurate records of educational activities, certifications, and compliance with continuing education requirements.

5. Collaboration & Communication:
  • Serve as a liaison between the Emergency Department and other hospital departments to ensure seamless communication and coordination of care.
  • Facilitate regular team meetings, educational workshops, and debriefing sessions to address operational issues and promote continuous learning.
  • Communicate effectively with staff, patients, and families to ensure understanding and satisfaction with care provided.

A Bachelor’s degree in Nursing (BSN) is required; a Master’s degree in Nursing, Healthcare Administration, or a related field is preferred.

Experience:
Minimum of 3-5 years of clinical experience in an emergency department, with at least 2 years in a leadership, management, or educational role.

Certifications:
• Current, unrestricted RN license in MO.
• Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS) certifications, and trauma advanced certifications (ATLS, TNCC, ATCN).
• Certification as an Emergency Nurse (CEN) and/or Certified Nurse Educator (CNE) is preferred.

Skills:
• Strong leadership, communication, and interpersonal skills.
• Ability to manage and prioritize multiple tasks in a fast-paced environment.
• Experience in developing and delivering educational programs and training.
• Knowledge of emergency nursing practices, regulatory requirements, and accreditation standards.
• Proficiency in using healthcare information systems and technology for training purposes.

Working Conditions:

• The role requires the ability to work in a high-pressure, fast-paced environment, with occasional evening or weekend shifts for training and education sessions.
• Involves standing for extended periods, as well as possible exposure to infectious diseases and biohazards.