The Centralized Scheduling Specialist is responsible for the following: answering calls coming into the call center, scheduling appointments for Clinics and hospital appointments.

The Centralized Scheduling Specialist reports directly to the Registration Supervisor and Patient Financial Services Director.         

1. Answer all calls coming into the call center

2. Schedule Clinic and Hospital appointments.

3. Verifies insurance coverage and obtains pre-certification and authorization on inpatient, outpatient and recurring accounts.

4. Reviews each department’s schedule and obtains authorization if required and notates it in ARM. If any additional information is needed before the test will be notated on account.

5. Works daily ARM work list for scheduled appointments for hospital and ancillary services.

6. Document in Meditech system any action taken on all patients’ account.

7. All other duties as assigned.

1. Education:
  a.) High School Graduate preferred
  b.) Medical terminology preferred

2. Work Experience:
  a.) Experience in answering phone calls required
  b.) Scheduling appointments preferred
  c.) Medical office experience preferred