The Patient Navigator is responsible for working with patient to schedule their appointment, understand their financial obligation and set up arrangements before tests are performed.

The Patient Navigator reports directly to the Director of Patient Services.

1. Works daily ARM work list for scheduled appointments for hospital ancillary services.

2. Runs eligibility and Provides patient with estimates of cost of service and self-pay quotes through IPAS or other means.

3. Reviews each department’s schedule and obtains authorization if required, add authorization number and notate in Meditech ARM module. If any additional information is needed before the test will be notated on the account or in scheduling?

4. Review account for all possible source of payment including Medicaid.

5. Assist the patient with payment arrangements and/or financial assistance application.

6. Registers all patients with verification of patient and insurance information.

7. Utilizes insurance verification equipment, fax machine, PC software, DCS Global IPAS, phone contact and WELL App.

8. Responds to telephone; route calls and take accurate messages.

9. Maintain worklist & scheduling daily.

10. Always provide the best customer service possible. Ask questions as needed.

11. Other duties as assigned.

1. Education:
  a) High School graduate with related subjects in general business.
  b) Computer knowledge
  c) Medical terminology.
  d) Good customer service skills.

2. Licensure/Certification:
  a) N/A

3. Work Experience:
  a) General office experience preferably with insurance claims knowledge.
  b) Ability to operate various office machines.
  c) Be able to work independently and make reasonable decisions while maintaining confidentiality.