The Dietetics Support position is responsible for a variety of tasks related to feeding patients and customers in the Bothwell Café.   This position reports directly to the Dietetics Manager.

The RN Case Manager is a Case Manager responsible for mentoring and serves as a resource to other utilization management team members. The RN Case Manager is responsible for admission and concurrent review of patients for Severity of Illness and Intensity of Service, appropriate level of care and discharge planning as outlined in the Utilization Management Plan. The Case Manager reviews concurrently and must facilitate and encourage the optimal use of the Health Centers resources through interventions with both medical staff and the healthcare team as needed to facilitate timely discharge.   The RN Case Manager reports directly to the Director of Case Management.

The Environmental Service Worker is to maintain a clean, sanitary, and orderly facility environment; keep a daily QI log.   The Environmental Service Worker reports directly to Director Environmental Service.

The Patient Access Specialist is responsible for working return mail daily, billing, entering various data in the system, and in the absence of the Manage Care Specialist, completes their duties.   The Patient Access Specialist reports directly to the Director of Patient Services.

The Patient Access Specialist is responsible for working return mail daily, billing, entering various data in the system, and in the absence of the Manage Care Specialist, completes their duties.   The Patient Access Specialist reports directly to the Director of Patient Services

The Population Health Coordinator is a member of a multidisciplinary team. The Population Health Coordinator position serves as an advocate and educator. The Health Coordinator’s primary function is to ensure the patient remains compliant to the treatment plan. Navigators achieve this goal by building relationships with patients and physicians, coordinating the plan of care, assisting with appointments, transportation needs, education, resource provision and/or representation within the multidisciplinary care environment. The Population Health Coordinator reports directly to the RN Director of Quality Management.

The Medical Assistant Care Coordinator is responsible for patient care within the setting of the clinic environment.  The Care Coordinator position also assist patient with managing their health care needs remotely (via telephone, or video calls).  They are trained and capable of performing patient care for the age groups newborn to 105 years old.   The Medical Assistant Care Coordinator reports directly to the RN Director of Clinic Nursing.

The Clinical Education Specialist serves as the receptionist for Clinical Education. Stationed at the entrance of the building, this person directs patients and staff to scheduled locations. This position also works closely with Diabetes Education, maintaining records and scheduling patients, is a chairman of the DAISY award, coordinates and submits courses to HealthStream and assists with trouble shooting. This position also maintains all AHA (American Heart Association) courses and submits to the AHA.   The Clinical Education Specialist reports to the Clinical Education Coordinator and to the CNO.

The Clinic LPN/MA is responsible for patient care within the Clinic, trained and capable of performing patient care for the age groups newborn to 105 years old. The Clinic LPN reports directly to the Clinics Operations Director.

The DME Intake Specialist greets customers, provides retail sales assistance and general office support for Bothwell Medical Equipment. In addition, this individual ensures that the intake process is accurate, complete, and timely.

The Patient Registration Supervisor manages the daily operation of the department, is responsible for maintaining staff schedules, assists the Director in department management processes, maintains interpersonal relations and works to meet the job-related needs of the employees, facilitates problem solving and resolution, and provides education and guidance for staff.   The Patient Registration Supervisor reports directly to the Director of Financial Services.

The Environmental Service Worker is to maintain a clean, sanitary, and orderly facility environment; keep a daily QI log.   The Environmental Service Worker reports directly to Director Environmental Service

The Environmental Service Worker is to maintain a clean, sanitary, and orderly facility environment; keep a daily QI log.   The Environmental Service Worker reports directly to Director Environmental Service.

The Centralized Scheduling/Auth Referral Specialist – Medical Assistant is responsible for the following: answering calls coming into the call center, scheduling all Clinic offices for daily appointments, scheduling hospital tests excluding surgeries, & ensuring authorizations are obtained and documented.   The Centralized Scheduling/Auth Referral Specialist – Medical Assistant reports directly to the Patient Financial Services Director.

The Emergency Care Technician must have the skill and knowledge to provide population specific care.  He/She must have the ability to identify the needs and requirements of the patient and report findings appropriately to the nurse.   The Emergency Care Technician role is guided by the tasks described on the Competency Checklist and does not include the primary nursing functions of assessment, evaluation, judgment, and delegation.   The Emergency Care Technician reports directly to the Charge Nurse.

The Emergency Care Technician must have the skill and knowledge to provide population specific care.  He/She must have the ability to identify the needs and requirements of the patient and report findings appropriately to the nurse.   The Emergency Care Technician role is guided by the tasks described on the Competency Checklist and does not include the primary nursing functions of assessment, evaluation, judgment, and delegation.   The Emergency Care Technician reports directly to the Charge Nurse.

The RN / GN must have the skill and knowledge to provide population specific care.  He/She must have the ability to assess, evaluate, identify, and interpret the requirement and needs of the patients and perform based on those findings.    The RN / GN reports directly to Charge Nurse/Manager/Director.

The Charge Nurse is accountable for excellence in the clinical practice of nursing and the delivery of patient care.  He/She directs and oversees function and activities of the assigned unit.  He/She recommends, develops and implements policies, procedures, standards and regulations for personnel, patients, medical staff and the public.  He/She assumes the duties of the Nurse Director in his/her absence.   The Charge Nurse reports directly to Nurse Director.  

The Clinic LPN is responsible for providing population specific care within the outpatient setting.  Performs a broad range of nursing, office, and laboratory duties to provide exceptional health and wellness services to those from birth to 105 years of age.   The Clinic LPN reports directly to the Director of Clinic Operations   MA Responsible for direct patient care and the assisting of the physician or mid-level practitioner.       This position will report directly to the Clinic Site Manager.

The Clinic Receptionist performs duties directly involved with all aspects of the secretarial duties needed to maintain medical records. The Clinic Receptionist handles all incoming telephone calls, directing calls to the appropriate department or person and takes messages when needed. The Clinic Receptionist assists the Patient in checking in for their appointment and for checking the Patient out after the appointment, follow-up appointment scheduling.   The Clinic Receptionist reports directly to the Clinics Operations Director